About Us

Home Brew Online Team

Welcome to Home Brew Online, the one-stop home brew shop for all your home brewing needs.

Who are we?

First and foremost, we're proud to be a family owned and run business based in York. From humble beginnings trading from a garage and using a back bedroom as an office, Home Brew Online is now the largest independent retailer of home brew products in the UK. As you can imagine, we're really proud of that fact, too! We first started trading online in March 2005 so we're now into our second decade!

Why Buy From Us?
We have a proven track record of excellent service and thousands of quality products to choose from. Our website was updated in 2013 and it's now really easy to navigate. We also have a great Mobile version, which makes buying with us quite simple. And if you are struggling or need any assistance, then we pride ourselves on the help we offer either over the phone, by email, in our 'New to Brewing' help pages on our website or through our active Forum.

The security of our customers details and information is of absolute importance, which is why our website is highly secure and completely safe to use, and we never store or keep any bank details or other financial details of customers either online or anywhere else. Our website and payment handling is backed by some of the best providers available and encrypted for complete piece of mind. We will never pass your details on to anyone else.

We offer a range of postage services, including Express Courier, and all items are usually dispatched within 1 working day. Our main priority is providing you with an enjoyable and hassle free way to purchase top quality home brew products. 

Great Prices
Our products are competitively priced, as are our postage rates, which are all reviewed regularly. We aim to provide a one stop shop for all your home brew needs and offer great combined postage discounts with a low maximum charge, no matter how many items are ordered.

Customer Service
We are committed to offering excellent customer service, advice and aftercare. Everyone at Home Brew Online has experience of brewing, be it our Grains expert, Mark, or our Warehouse Manager who's brewed nearly 100 beers and wines to date, or Colin who brews only with cast-off's, or Lisa who teaches our new starters the basics of brewing, or John, our MD, who manages to fit in a few homebrews when he has the time. This varied experience allows us to help and advise our Customers with confidence and empathy.

Refund Policy
Every purchase is covered by our hassle free returns policy which goes above the basic requirements of the Distance Selling Regulations. We want you to be confident placing orders with us, safe in the knowledge that any problems will be dealt with swiftly and competently.

Do you have a shop?
Yes! click here for our York home brew online shop details  

We're really proud of our new shop in Elvington, which opened in May 2016. It is open to the public Monday to Friday 9.00 am -5.00 pm and we welcome Customers old and new. We operate primarily as an online retailer but we also can supply local customers on site. Drop by during opening hours or either consult the website or call for directions, to check stock etc. on 01904 791 600. 

How long have you been established?
We first started trading online in March 2005 when our first online company was established. After serving tens of thousands of happy customers through our website, eBay and Amazon Shops we specialise in supplying all home brew ingredients and equipment. 

How do I contact you?
For all enquiries please visit our Customer Help Page or call the number at the top of the page.

Our postal address is: 

Home Brew Online
Unit 9 Harrier Court

Airfield Industrial Estate
Halifax Way
YO41 4EA

Home Brew Online Ltd Registered in England & Wales
Company Registration Number: 6736747 VAT Number: 972333319