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COVID 19 Delivery Advice and Current Status

Latest Update For Dispatch

We are processing orders and dispatching mostly on time, during very busy periods some orders are taking an extra 1 or 2 days to ship.

All our couriers are collecting as normal and are able to take our increased volume of orders. We have many collections throughout the day and are working closely with our delivery partners to ensure that all orders due to be dispatched are collected as planned.

Delivery
DPD - No specific issues
DPD COVID-19 Bulletin Updates
Hermes - Varies a lot between regions. From 2 days up to 14 days in some cases.
Hermes Service Updates
Royal Mail - Varies between regions, delays to be expected. Deliveries taking more than 3 weeks have been reported.
Royal Mail Service Updates

Important note
Due to the current situation it is realistic to expect that all couriers will face delays in certain situations/locations due to the extent of the extra workload and reduced staff numbers. When ordering, please use timescales as a guide rather than a guarantee.

Stock levels
We are receiving daily deliveries of new stock but we do have lots of products out of stock due to the speed that products are selling.
To remove out of stock products when viewing the website (not mobile version) click the 'Hide Out of Stock Products' button in the top left.
If there are particular product(s) that you require, please make use the 'email me when back in stock' link on each product page. As soon as deliveries are booked into our warehouse you will receive an email to advise you. Bear in mind that some suppliers are restricting the amounts that retailers can purchase so we may only be booking in small amounts of stock at a time. We have over a decade of experience developing robust stock management systems which means that overselling is very rarely a problem. If you order something you can be confident in receiving it in all but the most unforeseen circumstances.

Placing Orders
We regret that at the moment we cannot amend orders after they have been placed. If you have made a mistake when ordering, please let us know if you would like the order cancelling and refunding, where possible this will be done. Please take care to ensure you specify the correct delivery address. If you realise later that the address needs changing please email and we will do our best to change it.

Customer Support
Our emphasis is getting stock on the shelves and getting your orders out of the door as quickly as possible. As a result we are asking that you contact us only when essential so that we can focus on your orders. We have a blog, forum and a youtube channel covering all topics. Email support is available and we aim to respond to your messages as quickly as possible, but we ask that you understand that due to the volume of messages being received this may take longer than usual.

Stay safe and thank you for your support!
Be assured that we are working very hard to get your home brew delivered to you as quickly as possible. In line with Government guidelines, we have measures in place to protect staff and customers which include managing the number of staff on site, extra cleanliness and preventing any non-staff admittance to our premises. Where possible, staff are working remotely.

With many unable to leave their homes, now is an ideal time to enjoy the wonderful world of home brewing and we will continue to do our best to keep you supplied.