UK Orders Under £65
We send orders out quickly using First Class Royal Mail and also courier options so they reach you as quickly as possible. With high stock levels all orders are dispatched as quickly as possible, usually within one working day or less, at busy times and holidays this may take a little longer. For urgent orders please select the 'Express Courier' service which is fully tracked
For eligible very small and light orders such as sachets of yeast, etc, there will also be the option of First Class Royal Mail letter at £2.45, details of our shipping rates are here:
|Order Weight||Standard Delivery (approx. 1 to 2 working days)||Express Courier (usually 1 but up to 2 working days)|
|0 - 3.5 Kgs||£4.25 to all UK postcodes||£5.95 (for exceptions see below)|
|3.5 - 6 Kgs||£4.95 to all UK postcodes||£5.95 (for exceptions see below)|
|Any weight and over £65||Choice of STANDARD FREE DELIVERY (approx. 2 to 5 working days) or faster EXPRESS COURIER also available at £5.95 (for exceptions see below)||£5.95 (for exceptions see below)|
|EXPRESS COURIER (usually next working day but not guaranteed)||Under £65||Over £65|
Includes most postcodes - see exceptions below
Choice of STANDARD
|Highlands/Islands (approx. 2 to 3 working days)
Scottish Highlands: AB31-35, AB36-38, AB41-54, AB55-56, FK17-99, G83, IV1-30, IV31-39, IV40-63, KA27-28, KW0-14, KW15-17,
KW all, PA20-78, PH15-18, PH19-29, PH30-31, PH32-33, PH34-44, PH45-48, PH49-50
Scottish Islands: HS1-9, IV40-54, IV55-56, KA27, KA28,
KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE all
Isle of Man - please select 'Isle Of Man' as the country, Not UK (approx. 2 to 3 working days)
|Northern Ireland - please select 'Northern Ireland' - All BT postcodes (approx. 2 to 3 working days)||£14.95||£14.95|
|Jersey & Guernsey - please select country, Not UK - VAT is charged (approx. 2 to 3 working days)||£13.70||£13.70|
There is NO weight restriction for UK orders. You will NOT incur extra charges if your order is very large or heavy
*FREE Shipping is available on most UK orders over £65, exceptions apply. Does not apply to Northern Ireland, Isle Of Man and remote Highlands/Islands or Guernsey and Jersey postcodes which incur a courier surcharge
Free shipping is by standard courier and may take longer than the Express Courier option, usually 2 to 5 working days
Express Courier is a 1-2 working day service available for all items for £5.95 to eligible postcodes, deliveries are Monday to Friday and there are no weekend deliveries available
Please provide your email address and mobile phone number for order updates and/or tracking information
We usually use DPD and UPS for our Express Courier deliveries and the parcel usually needs to be signed for. If for any reason you are out or unable to take the delivery, the couriers may attempt to leave your parcel with a neighbour for you and put a card through your door or they will re-attempt delivery the next working day for you. A calling card will be left with details of where the parcel is. Estimated two hour time slots are usually given on the morning of delivery to help with delivery. You can enter an alternative shipping address at the checkout such as your place of work, etc, if you know you will be out, or we can add a delivery note to your parcel such as 'Please leave with a neighbour' or 'Please leave in porch' if you email us any specific delivery instructions after placing the order and we are more than happy to add them to your parcel for you. The couriers will follow any instructions whenever possible but it is at the discretion of the delivery driver and cannot be guaranteed. Orders left in a place specified by the customer are at the customers own risk.
Standard Delivery - Standard delivery is usually sent by either UPS or Royal Mail on most orders up to around 6 Kgs in weight, delivery times with Royal Mail can really vary, the First Class service is generally 1 to 2 working days (Monday to Saturday, although these are guide times only and can take much longer especially during busy periods. Orders may be upgraded to a faster courier service at our discretion if your parcel needs to be due to size/weight and are delivered Monday to Friday.
IMPORTANT - For urgent orders you must please select the Express Courier option, the Royal Mail service is slower and can in some cases take much longer. In the case of any problems courier deliveries can be resolved much more quickly. Please always check at your local sorting office where Royal Mail will take any parcel they cannot deliver for any reason.
Shipping prices are calculated automatically and are limited to a maximum charge of £5.95 for most UK postcodes
Does not apply to;
Northern Ireland, Isle Of Man and remote Highlands/Islands postcodes
Scottish Highlands & Islands affected postcodes:
Channel Islands - Please select Guernsey / Jersey as country. Other Channel Islands use UK > Highland/Islands options.
VAT will be charged on all International orders (including The Channel Islands)
Unfortunately due to courier restrictions we are unable to accept orders to BFPO addresses. Any orders placed to BFPO addresses will be cancelled.
INTERNATIONAL ORDERS - Please see rates below
ALL INTERNATIONAL SHIPPING IS CURRENTLY SUSPENDED DUE TO THE CURRENT SITUATION, WE APOLOGISE FOR ANY INCONVENIENCE AND HOPE TO RESUME SHIPPING AROUND THE WORLD AGAIN SOON
We ship to many countries and the list is being added to whenever possible, please select the correct country on the drop down menu. International shipping rates are priced on weight and value, and are limited to 25kgs per parcel. If your order exceeds 25kgs the shipping cost is based on the number of parcels needed to send the order. If needed we will contact you with any problems on international shipping restrictions. Please note the following;
Please always supply a telephone number with your order as we need to supply the couriers with one
We cannot ship pressurised containers such as CO2 bulbs overseas
Glass items will be packed as well as possible but we cannot guarantee glass items on overseas orders
The cost of shipping does not include any taxes or customs charges which some countries charge. It is the responsibility of the customer to pay any charges on international orders.
Please contact us with any questions regarding international shipping
Shipping rates based on orders per 25kgs:
International Shipping Rates
|Finland - Sorry, we are unable to deliver to Finland||Not available|
|Ireland (Republic Of)||£17.26|
|Norway - Sorry, we are unable to deliver to Norway||N/A|
|Switzerland - Sorry, we are unable to deliver to Switzerland||N/A|
Can I return my order?
We want you to be 100% happy with your order from Home Brew Online and have total confidence ordering from us. We will accept returns for the usual reasons detailed below. When returning any item to us it is very helpful to email us first with details to enable us to help you and process it as effectively as possible.
What do I do if I receive the wrong item?
Please email or call us to inform us of the mistake and we will advise how to return the incorrect item(s) where necessary and resolve as quickly as possible for you.
What do I do if my order arrives damaged?
Please email or call us to inform us of the damage and we will arrange to replace or exchange whichever is best, please do not dispose of anything until we have resolved for you as it may need to be recovered.
What do I do if my order is faulty when it arrives?
Please email or call us to inform us of the fault and we will provide details of how to return the faulty item(s) where necessary and arrange for a replacement. Please do not dispose of any item until we have resolved for you.
What do I do if my order develops a fault after it has been used?
Please email or call us to report any problems with a product, as we can resolve and replace any items if necessary. Many products have guarantees and we will help wherever possible. Products that have been used must not have been misused, and please keep the damaged or faulty items as they may be needed or exchanged.
What do I do if I change my mind about something when it arrives?
Please email or call us with any item you have changed your mind about and wish to return. Items can be returned up to 30 days from date of delivery. Orders over the Christmas period can be returned until the end of January. Items returned due to no fault of our own may incur a 10% re-stocking fee. Postage paid for the delivery of your order is non-refundable. Your remaining refund will be credited after the returned goods have been checked over and must be fit for re-sale. Please do not return goods which aren’t in their original, re-saleable condition. We won’t send out items to other customers that have been returned and aren’t in perfect condition. Any items returned which are not in perfect, original condition won’t be credited so please ensure adequate packing methods are used.
Can I return my item personally?
Yes, if you live nearby and it is more practical to hand deliver an item please contact us.
Who pays the return postage costs?
If the order needs to be returned because of a fault or a mistake on our part then your postage costs will be refunded. We will refund reasonable costs up to the value of 1st Class Royal Mail recorded. If the order is returned because it wasn't suitable or you changed your mind the postage costs are your responsibility. Returned items are your responsibility until we receive them so please use an appropriate service such as Royal Mail recorded. If an item is going to cost more than £15 to return please let us know as this is our maximum postage credit amount, we will arrange for collection in these circumstances.
How will I know if you have received my returned item?
You will automatically receive a confirmation email when your returned item is received.
How long will my return take to process?
We aim to process your return as quickly as possible and usually complete them within a week. Please allow slightly longer at seasonal peaks.
How will I know when my return is completed?
You will receive an email to update you when your return is completed to let you know either that your replacement product is on its way or that your refund has been processed.